Return Policy
At The NDG Company, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help.
Returns
We offer a 30-day return period from the date your order is delivered. To be eligible for a return, the item must be returned in its original condition, unused, unworn, and in its original packaging, with all tags and labels attached. Proof of purchase or your order confirmation will also be required.
To request a return, please contact our customer support team at:
Once your request has been reviewed and approved, we will provide instructions on how to return your item. Please note that items returned without prior authorization may not be accepted.
Unless otherwise required by law, return shipping costs remain the responsibility of the customer.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible so that we can evaluate the issue and provide an appropriate solution.
Non-Returnable Items
Certain products are not eligible for return, including:
- Perishable goods such as food, flowers, or plants
- Personalized, custom-made, or special-order products
- Personal care and beauty products
- Hazardous materials, flammable liquids, or gases
- Gift cards
- Sale or clearance items
If you are unsure whether your item qualifies for a return, please contact us before submitting a request.
Exchanges
If you wish to exchange an item, we recommend returning the original product and placing a new order once the return has been approved. This is the fastest and most efficient way to receive your desired item.
European Union 14-Day Right of Withdrawal
For orders delivered within the European Union, customers have the legal right to cancel or return their order within 14 days of delivery without providing a reason.
To qualify, the item must be returned in the same condition in which it was received, unused, with all original packaging and tags intact, along with proof of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome of your refund request.
If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process and post the refund.
Processing fees, transaction fees, and any non-refundable payment service charges are not refundable.
If more than 15 business days have passed since your refund was approved and you have not received your funds, please contact us at:
Thank you for your trust and support.
- NDG Team -